TERMS & CONDITIONS - WEBSITE ORDERS 

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Please see separate Terms & Conditions covering bespoke curtains, blinds, soft furnishings, upholstery and interior design services below.

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Please take some time to read the following terms and conditions upon which we supply goods and services and fulfil orders to you.

 

This section stipulates the legal terms and conditions upon which we sell any of the products listed on our website, theinteriorsapothecary.co.uk, to you.  These terms will apply to any contract for the sale of products listed on our website, theinteriorsapothecary.co.uk, between ourselves The Interiors Apothecary and you, the customer.  Please read these terms carefully and make sure that you understand them before ordering any products from our website. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to proceed with an order.

 

Each time you wish to place an order, please check these Terms & Conditions to ensure you understand the terms which will apply at that time. We have the right to revise and amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems’ capabilities.

 

Please note that these terms are governed by English law. This means a contract for the purchase of products through our website and any dispute or claim arising out of or in connection with it will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

1  USE OF OUR WEBSITE

 

Your use of our website, theinteriorsapothecary.co.uk is governed by our terms of website use.  The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.  Every effort has been made to ensure that the specification and description of all products on our website is correct.  Weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. If you have any queries regarding the specification of a product please contact us before placing your order to request further information. We will endeavour where possible to provide you with more detailed information.

 

Please note that many of our products are hand-crafted pieces, and each piece may vary from another and such variations add to the uniqueness and character of our products. These variations or differences do not constitute grounds for refund or return under these Terms and Conditions or any other agreement between us.

 

The content on our site is provided for general information only. It is not intended to amount to advice on which reliance should be placed. You must obtain professional or specialist advice before taking, or refraining from, any action based upon the content of our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. The packaging of the products may vary from that shown on images on our website.

 

By accessing theinteriorsapothecary.co.uk, you indicate that you accept our terms of use and that you agree to abide by them, if you do not agree to these terms of use, you should leave our website immediately and refrain from using it.  Access to our website is permitted temporarily, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period. You will remain liable for any orders for the products that you have made and/or charges you have incurred before the withdrawal of the service on our website.  You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and that they comply with them.

 

2  PAYMENTS & PRICING

 

Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard & Maestro.  We work with a reputable third-party payment gateway, Wix Pay who use strong encryption to ensure that all sensitive information is protected throughout every transaction.  Payment for products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

 

Prices of our products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.  If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.

 

If we have under-priced a product in error, we will not be liable to supply that product to you at the stated price, provided we notify you before the item is dispatched. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our Returns policy below.

 

If a product is ‘Currently Unavailable’, you will be unable to purchase that item at present.  Every effort is made to ensure that advertised stock information is current. If an item does become out of stock or there is a delay from a supplier, contact will be made as soon as possible with a new expected delivery date or to provide a refund.

 

Prices for our products may change from time to time, but changes will not affect any order you have already placed. We do not offer credit.

 

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK at the time of the order. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process. To check relevant delivery charges and delivery promotions, please refer to our Shipping page.

 

3  RETURNS

 

Should you wish to return an item simply return it to us with a copy of your original order within 14 days.  Items must be in the same condition they were received and in their original packaging.  We will refund the price of the item to your original method of payment. In the unlikely event that an item develops a manufacturing fault within 6 months of purchasing, we will replace it free of charge.  If an item is faulty please call +44 1420 561950 or +44 7880 713126 within 14 days of receipt of the item to arrange for a return/replacement.

 

Refunds are offered when items are returned to us within 14 days of receipt.

 

Items must be unused & in their original packaging with any tamper seals intact.

 

A refund will only be issued after we have received and inspected the returned goods.

 

Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.  Please obtain proof of posting.

 

Replacements are like-for-like. Where the same product is not available, a similar product up to the same value will be substituted.

 

Our Returns policy does not apply to you if you are situated outside the European Union. Customers from outside the European Union must bear the costs for any returns.

 

Gift vouchers, fabric by the metre, made-to-measure and bespoke pieces, home fragrance and sale items cannot be returned.

 

Your refund may take 7-10 working days to process from our receipt and will be made to the original payment method. 

 

Except for faulty items, all goods are returned at the customer’s expense.

This does not affect your statutory rights.

 

We are unable to give refunds for the following:

 

•        Unwanted items returned after 14 days

•        Damaged items not notified by telephone to us within 14 days

•        All bespoke items including made-to-measure curtains and blinds

•        Any orders of fabric by the metre

•        Home fragrance items

•        Sale items

•        Gift Cards

 

4  PROMOTIONS & SPECIAL OFFERS

 

Any offers or promotions which we run online are subject to the following conditions:

All offers are subject to availability. Sale items are limited stock and although a product may show as in stock, we may occasionally be unable to fulfil the order due to increased demand. If we are unable to fulfil an order you will be notified by email and given a refund for the item.

 

All offers exclude delivery charges & end dates apply.

 

Offers cannot be used in conjunction with any other offer/voucher or discount.

 

To claim an online discount enter the promotion code at the checkout. Our terms and conditions apply.

 

Offers are at the sole discretion of The Interiors Apothecary and are subject to variation or withdrawal without notice.

 

Offers or promotions cannot be applied to past orders.

 

5  PRIVACY POLICY & GDPR

 

We are committed to ensuring that the privacy and security of our clients is maintained at all times in accordance with GDPR legislation.  All financial transactions through this website are encrypted and processed by Wix Pay.  Your card details are not stored on our system.  To process and dispatch your order we will require your name, delivery address, billing address, a contact number (to update your order status) and email address (to send your order confirmation).  This personal data is always kept securely and we will never share any of your details with a third party except for a courier company used to send your order or with a product supplier in the case of a large item being directly dispatched to you. 

 

When visiting our website you can request to subscribe to our occasional newsletter (we do not send marketing emails to anyone who has not subscribed via our website or social media).  We may send you an email if:

You purchased one or more items from The Interiors Apothecary online store

You created an account on The Interiors Apothecary website

You subscribed to our newsletter mailing list

You placed items in your basket but did not complete the order

 

Having in this way given your consent for us to send you emails you can change your email marketing preferences at any time by emailing us admin@theinteriorsapothecary.co.uk or via the Unsubscribe link at the bottom of any email we have sent to you. Your preferences will be updated within 48 hours.  If you contact us with an enquiry we may keep a record of our correspondence with you for reference and to ensure that we provide you with the highest quality of service at all times.

 

Our website and emails may contain links to other websites of interest. However, once you have used such links to leave our website, we do not have control over that website. Therefore, we cannot be responsible for the protection and privacy of your information whilst visiting such sites. Please exercise caution and read through their privacy statements to understand whether and how they will process data about your visit to their site.  We also use Facebook and Instagram and cannot prevent these sites from collecting information on your usage of this embedded content. If you are not logged in to these services, they may still gather anonymous information regarding your usage.  We have no control over the contents of these sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

Please contact us either by telephone +44 1420 561950 or email admin@theinteriorsapothecary.co.uk should you wish to:

•        See any personal data that we hold about you at any time.

•        Request that such data is corrected or deleted entirely.

•        Stop receiving marketing emails from The Interiors Apothecary.

 

We will always ensure that your request is fulfilled within 3 working days.

 

6  TERMS OF OUR CONTRACT

 

The advertising of products on our website constitutes an invitation to treat.  Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. By placing an order through theinteriorsapothecary.co.uk, you warrant that you are legally capable of entering into binding contracts.

 

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”).

 

We reserve the right to reject any offer of purchase by you at any point and in such instances we will not send you a Dispatch Confirmation.

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport).

 

If an Event Outside Our Control takes place that affects our ability to comply with our obligations under a contract we will contact you as soon as reasonably possible to notify you.  Our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will reasonably endeavour to arrange a new delivery date with you after the Event Outside Our Control is over.

 

You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you must return any relevant products already received (at your expense) and we will refund the price you have paid.

 

7  LIMITATION OF OUR LIABILITY

 

The total liability of The Interiors Apothecary for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.

If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.

These terms and conditions do not affect your statutory rights as a consumer.

We endeavour to keep the website up to date but retain the right to update product information without notice.

 

The inclusion of any products or services on the website at a particular time does not imply or warrant that these products or services will be available at any time.

 

We only supply the products for domestic and private use. By entering into a contract with us you agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

8  INTELLECTUAL PROPERTY RIGHTS

 

We are the owner or the licensee of all intellectual property rights including but not limited to trademarks, copyright and related rights, patents, rights in the design, trade names, domain names in our site, and the material published on it. Our website content is protected by laws, rights, and treaties around the world. All such rights are reserved. Nothing contained in this agreement purports to confer upon you a licence or a right to use the Content and/or display the Content on your PC or other electronic access devices for your own personal, commercial and/or non-commercial use, without obtaining a licence to do so from us or our licensors. You are prohibited from reproducing, retransmitting, distributing, selling, publishing, broadcasting or communicating or otherwise making available to anyone for any purpose any of the Content obtained through our website or other means unless expressly permitted by us. Where you have obtained our expressed permission, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

 

9  WEBSITE MISUSE

 

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a disturbed denial-of-service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report such breach to the relevant law enforcement authority and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.  We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or any website linked to it.

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TERMS & CONDITIONS - BESPOKE CURTAINS, BLINDS, SOFT FURNISHINGS, UPHOLSTERY & INTERIOR DESIGN SERVICES

 

Please take some time to read the following terms and conditions upon which we supply goods and services and fulfil orders to you.

 

1              GOODS AND SERVICES

 

1.1           We reserve the right to charge a consultation fee.

 

1.2           Our written quotation is valid for 30 days from the date of issue.

 

1.3           A non-refundable deposit of the quotation amount as specified on the contract is required to secure your order. In the unlikely event we are unable to fulfil your order after payment of the deposit we will refund any monies paid or part thereof.  On orders that exceed a total (as detailed within the quotation) of £5,000, a further stage payment in addition to the deposit will be required and made prior to the end of the supply of goods or services.

 

1.4           Upon payment of the requested deposit the order is deemed accepted.  The balance of payment is due upon completion of the contract.  All goods remain the property of The Interiors Apothecary until payment is received in full.

 

1.5           In the unlikely event we are unable to fulfil your order after payment of the deposit, we will refund any monies paid. Reasons for not accepting your order may include, but not solely nor exclusively, commercial failure of a supplier used by us, or discontinuation of the ordered product or service supplied to us.

 

1.6           The Interiors Apothecary will not be held responsible for the accuracy of measurements or the quality of fabrics if supplied by you.

 

1.7           When clients supply their own fabrics a surcharge of 20% in addition to our normal make up charge will be applied.

 

1.8           When working with fabric supplied by a client, we will do our best to check the fabrics for flaws and faults, where reasonably possible, but we will not accept any liability should any flaw or fault missed or deemed by us to be within commercial tolerance. Where flaws or faults outside of commercial tolerance are discovered, we will advise you immediately and reserve the right to make an additional charge for the work involved in returning fabrics on your behalf or liaising with your supplier in any way.

 

1.9           Where additional work is undertaken once work has commenced which is not encompassed within the agreed quotation and detailed within the invoice, additional charges will be payable. Such charges will be discussed and agreed with you before any additional work is undertaken.

 

1.10         We are not responsible for delays outside of our control.  If fulfilment of your order is affected by an event outside our control we will contact you as soon as possible and take steps to minimise the delay.  Should you need to request a delay in the provision of goods or services, we will do our best to accommodate, but will still require full payment for any goods or services where an invoice is outstanding. In this instance we also reserve the right to make additional charges should we incur extra costs arising from the requested delay.

 

2              PRICE

 

2.1           All prices include VAT where and at the rates applicable but are exclusive of taxes, duties, fees and levies imposed.

 

2.2           We are entitled to vary prices which arise as a consequence of changes in law, variation in requirements, prices increases for goods supplied, failure or delay by The Purchaser in providing information and increasing carriage costs.

 

3              PAYMENT TERMS

 

3.1           As and when invoices for goods fall due they are to be paid in full within upon receipt of the invoice.  Upon receipt of an invoice for goods agreed and payment is due, in full.  Orders will not be placed until payment is received.

 

3.2           Any outstanding sum, unpaid by The Purchaser, on or after the due date, will be subject to interest set out by the Late Payment of Debts (Interest) Act 1998 or the current rate.

 

3.3           If payment is not made as specified in clause 3.1 The Supplier reserves the right to withhold services and goods until paid in full.

 

3.4           The Supplier reserves the right to reclaim any Goods delivered and not paid for in full.

 

4              YOUR RIGHT TO MAKE CHANGES

 

Any changes to your original order must be agreed in writing between both parties before we will proceed with any change to your order.

 

 

5              OUR RIGHT TO MAKE CHANGES

 

5. 1           We reserve the right to change the agreed order in the following circumstances:

 

(a)  to reflect changes in relevant laws and regulatory requirements

(b)  to implement minor technical adjustments and improvements

 

5.2           Should we need to make any significant changes to your order we will notify you in advance and require your agreement to these changes before proceeding. 

 

6              CANCELLATION

 

6.1           All bespoke goods supplied by The Interiors Apothecary are made to the customer’s specifications. This means that once ordered you do not have the right to cancel your order under the Consumer Contracts Regulations, 2014.

 

6.2           Orders may be cancelled by us for the reasons set out at (a) to (d) below. Should this happen, the contract will be terminated immediately, and we agree to refund you in full for any uncompleted parts of the order. The relevant reasons are:

 

(a)  We have informed you of a change to the services or these terms and conditions that impacts upon your order to which you do not agree;

 

(b)  There is a risk the order may be significantly (as defined by us) delayed because of events outside our control;

 

(c)  We suspend our services for technical reasons, or notify you that we are going to suspend them for technical reasons;

 

(d)  You have a legal right to terminate the contract because of a failure on our part to meet our obligations under these terms and conditions or have failed to meet statutory legal requirements in the supply of our goods and or services

 

6.3           If you notify us that you wish to terminate the contract for any reason not listed above, we reserve the right to:

 

(a)  Seek payment, or retain payment, made in relation to any items or services already supplied at the point of termination of the contract.

 

(b)  Seek reasonable recompense and/or compensation for the net costs we have incurred as a direct result of the cessation of the contract.

 

7              DELIVERY

 

7.1           Inspection of all goods will be made by the Purchaser at the time and place of delivery and any faults must be noted and reported within 24 hours to be eligible for replacement and/or refund.  This is subject to any supplier costs incurred including delivery, installation/deinstallation.

 

7.2           Any failure to give notice of any fault or claim within this time period will constitute unqualified acceptance of the good and a waiver by the Purchaser of all claims with respect to the Goods.  This does not affect your statutory rights with regard to a manufacturer’s warranty.

 

8              LOSS OR DAMAGE

 

8.1           We will, at all times, endeavour to use reasonable care and skill in the fulfilment of the contract but cannot be held liable for any loss or damage which is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both parties knew it might occur, for example, if discussed during the sales and development process.

 

8.2           We are not responsible for the cost of repairing any pre-existing faults or damage to your property discovered during the provision of the services.

 

8.3           We are not liable for business losses.

 

9              DESIGN RIGHTS

 

The Supplier retains all design rights relating to the designs created in relation to the project.

 

10            IMAGES

 

The Supplier will seek The Purchaser’s agreement before taking any images of the finished work and will only use said images as agreed with The Purchaser.

 

11            GUARANTEES

 

11.1         All Goods are covered by the manufacturer’s guarantees and are not our liability. This does not affect your statutory rights.

 

11.2         In addition to your statutory rights, in the unlikely event that there is a defect in the services provided, we will endeavour to remedy the defect or refund the price you have paid for the services as soon as is practicable.

 

12            GENERAL CONTRACTORS

 

The services of any and all General Contractors are not covered by this contract and the Supplier, ‘The Interiors Apothecary’ does not provide any warranty, guarantee or certification of their work, or part of the project.  Neither will The Interiors Apothecary be responsible for the quality of their works, materials used, performance or duration of the work they undertake.  The Interiors Apothecary agrees solely to supervise the General Contractors as to conformity.

 

13            HOW WE USE YOUR PERSONAL INFORMATION

 

13.1         We agree to only use your personal information to:

 

(a)  Fulfil your order and provide relevant services.

 

(b)  Process your payment.

 

(c)  Inform you of similar products that we provide.

 

(d) You have the right to stop receiving these communications at any time by contacting us.

 

13.2         Your personal information to third parties where the law requires us to do so.

 

14            OTHER IMPORTANT TERMS

 

14.1         Nobody else has any rights under this contract. This contract is solely between the two parties in this agreement. No other person shall have any rights to enforce any of its terms in respect of our guarantee. Neither party needs the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.

 

14.2         If a court deems any part of this contract unenforceable, the remaining paragraphs will continue in full force and effect. Each paragraph of the terms operates independently.

 

15            JURISDICTION

 

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction o settle any dispute or claim arising out of or in connection with this contract.

 

These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts.