TERMS & CONDITIONS
This section stipulates the legal terms and conditions upon which we sell any of the products listed on our website, theinteriorsapothecary.co.uk, to you. These terms will apply to any contract for the sale of products listed on our website, theinteriorsapothecary.co.uk, between ourselves The Interiors Apothecary and you, the customer. Please read these terms carefully and make sure that you understand them before ordering any products from our website. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to proceed with an order.
Each time you wish to place an order, please check these Terms & Conditions to ensure you understand the terms which will apply at that time. We have the right to revise and amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems’ capabilities.
Please note that these terms are governed by English law. This means a contract for the purchase of products through our website and any dispute or claim arising out of or in connection with it will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
1 USE OF OUR WEBSITE
Your use of our website, theinteriorsapothecary.co.uk is governed by our terms of website use. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Every effort has been made to ensure that the specification and description of all products on our website is correct. Weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. If you have any queries regarding the specification of a product please contact us before placing your order to request further information. We will endeavour where possible to provide you with more detailed information.
Please note that many of our products are hand-crafted pieces, and each piece may vary from another and such variations add to the uniqueness and character of our products. These variations or differences do not constitute grounds for refund or return under these Terms and Conditions or any other agreement between us.
The content on our site is provided for general information only. It is not intended to amount to advice on which reliance should be placed. You must obtain professional or specialist advice before taking, or refraining from, any action based upon the content of our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. The packaging of the products may vary from that shown on images on our website.
2 PAYMENTS & PRICING
Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard & Maestro. We work with a reputable third-party payment gateway, Wix Pay who use strong encryption to ensure that all sensitive information is protected throughout every transaction. Payment for products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
Prices of our products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.
If we have under-priced a product in error, we will not be liable to supply that product to you at the stated price, provided we notify you before the item is dispatched. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our Returns policy below.
If a product is ‘Currently Unavailable’, you will be unable to purchase that item at present. Every effort is made to ensure that advertised stock information is current. If an item does become out of stock or there is a delay from a supplier, contact will be made as soon as possible with a new expected delivery date or to provide a refund.
Prices for our products may change from time to time, but changes will not affect any order you have already placed. We do not offer credit.
The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK at the time of the order. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process. To check relevant delivery charges and delivery promotions, please refer to our Shipping page.
Should you wish to return an item simply return it to us with a copy of your original order within 14 days. Items must be in the same condition they were received and in their original packaging. We will refund the price of the item to your original method of payment. In the unlikely event that an item develops a manufacturing fault within 6 months of purchasing, we will replace it free of charge. If an item is faulty please call our Customer Services team (+44 1420 561950) within 14 days of receipt of the item to arrange for a return/replacement.
Refunds are offered when items are returned to us within 14 days of receipt.
Items must be unused & in their original packaging with any tamper seals intact.
A refund will only be issued after we have received and inspected the returned goods.
Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit. Please obtain proof of posting.
Replacements are like-for-like. Where the same product is not available, a similar product up to the same value will be substituted.
Our Returns policy does not apply to you if you are situated outside the European Union. Customers from outside the European Union must bear the costs for any returns.
Gift vouchers, fabric by the metre, made-to-measure and bespoke pieces, home fragrance and sale items cannot be returned.
Your refund may take 7-10 working days to process from our receipt and will be made to the original payment method.
Except for faulty items, all goods are returned at the customer’s expense.
This does not affect your statutory rights.
We are unable to give refunds for the following:
• Unwanted items returned after 14 days
• Damaged items not notified by telephone to us within 14 days
• All bespoke items including made-to-measure curtains and blinds
• Any orders of fabric by the metre
• Home fragrance items
• Sale items
• Gift Cards
4 PROMOTIONS & SPECIAL OFFERS
Any offers or promotions which we run online are subject to the following conditions:
All offers are subject to availability. Sale items are limited stock and although a product may show as in stock, we may occasionally be unable to fulfil the order due to increased demand. If we are unable to fulfil an order you will be notified by email and given a refund for the item.
All offers exclude delivery charges & end dates apply.
Offers cannot be used in conjunction with any other offer/voucher or discount.
To claim an online discount enter the promotion code at the checkout. Our terms and conditions apply.
Offers are at the sole discretion of The Interiors Apothecary and are subject to variation or withdrawal without notice.
Offers or promotions cannot be applied to past orders.
We are committed to ensuring that the privacy and security of our clients is maintained at all times in accordance with GDPR legislation. All financial transactions through this website are encrypted and processed by Wix Pay. Your card details are not stored on our system. To process and dispatch your order we will require your name, delivery address, billing address, a contact number (to update your order status) and email address (to send your order confirmation). This personal data is always kept securely and we will never share any of your details with a third party except for a courier company used to send your order or with a product supplier in the case of a large item being directly dispatched to you.
When visiting our website you can request to subscribe to our occasional newsletter (we do not send marketing emails to anyone who has not subscribed via our website or social media). We may send you an email if:
You purchased one or more items from The Interiors Apothecary online store
You created an account on The Interiors Apothecary website
You subscribed to our newsletter mailing list
You placed items in your basket but did not complete the order
Having in this way given your consent for us to send you emails you can change your email marketing preferences at any time by emailing us or via the Unsubscribe link at the bottom of any email we have sent to you. Your preferences will be updated within 48 hours. If you contact us with an enquiry we may keep a record of our correspondence with you for reference and to ensure that we provide you with the highest quality of service at all times.
Our website and emails may contain links to other websites of interest. However, once you have used such links to leave our website, we do not have control over that website. Therefore, we cannot be responsible for the protection and privacy of your information whilst visiting such sites. Please exercise caution and read through their privacy statements to understand whether and how they will process data about your visit to their site. We also use Facebook and Instagram and cannot prevent these sites from collecting information on your usage of this embedded content. If you are not logged in to these services, they may still gather anonymous information regarding your usage. We have no control over the contents of these sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Please contact us either by telephone +44 1420 561950 or email should you wish to:
• See any personal data that we hold about you at any time.
• Request that such data is corrected or deleted entirely.
• Stop receiving marketing emails from The Interiors Apothecary.
We will always ensure that your request is fulfilled within 3 working days.
6 TERMS OF OUR CONTRACT
The advertising of products on our website constitutes an invitation to treat. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. By placing an order through theinteriorsapothecary.co.uk, you warrant that you are legally capable of entering into binding contracts.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”).
We reserve the right to reject any offer of purchase by you at any point and in such instances we will not send you a Dispatch Confirmation.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport).
If an Event Outside Our Control takes place that affects our ability to comply with our obligations under a contract we will contact you as soon as reasonably possible to notify you. Our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will reasonably endeavour to arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you must return any relevant products already received (at your expense) and we will refund the price you have paid.
7 LIMITATION OF OUR LIABILITY
The total liability of The Interiors Apothecary for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.
If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.
These terms and conditions do not affect your statutory rights as a consumer.
We endeavour to keep the website up to date but retain the right to update product information without notice.
The inclusion of any products or services on the website at a particular time does not imply or warrant that these products or services will be available at any time.
We only supply the products for domestic and private use. By entering into a contract with us you agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8 INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights including but not limited to trademarks, copyright and related rights, patents, rights in the design, trade names, domain names in our site, and the material published on it. Our website content is protected by laws, rights, and treaties around the world. All such rights are reserved. Nothing contained in this agreement purports to confer upon you a licence or a right to use the Content and/or display the Content on your PC or other electronic access devices for your own personal, commercial and/or non-commercial use, without obtaining a licence to do so from us or our licensors. You are prohibited from reproducing, retransmitting, distributing, selling, publishing, broadcasting or communicating or otherwise making available to anyone for any purpose any of the Content obtained through our website or other means unless expressly permitted by us. Where you have obtained our expressed permission, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
9 WEBSITE MISUSE
You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a disturbed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report such breach to the relevant law enforcement authority and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or any website linked to it.