SHIPPING & RETURNS
Standard Delivery - £5.95 (£15.95 for heavy items over 5 kg)
UK Mainland: Up to 5 working days.
UK Offshore (including Northern Ireland), Highlands and Islands: Up to 15 working days.
Express Delivery - £9.95 (orders placed by 2 pm Mon-Thur are delivered the next working day). Express Delivery is only available for items up to 5 kg.
Please note, for UK Offshore (including Northern Ireland), Highlands and Islands, additional costs for delivery may apply depending on location and parcel size. We will be in touch as soon as you place your order to confirm details. If you choose not to proceed with our delivery quote, your order will be cancelled and you will not be charged. If you would like a quotation prior to placing an order, please call us +44 1420 561950 or email firstname.lastname@example.org.
Orders will be delivered via a nominated carrier. A signature is required upon receipt.
If you do not receive your order within 5 working days from the date of dispatch (14 working days Highlands & Islands), please contact our Customer Services Mon - Fri, 9am - 5pm on +44 1420 561950/+44 7880 713126 or email us at email@example.com
Please note: we are not responsible for packages that were sent to the wrong address that was entered in at checkout.
We hope you will love your purchase but should you wish to return an item simply return it to us with a copy of your original order within 14 days. Items must be in the same condition they were received and in their original packaging. We will refund the price of the item to your original method of payment.
Refunds are offered when items are returned to us within 14 days of receipt.
Items must be unused & in their original packaging with any tamper seals intact.
Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
Replacements are like-for-like. Where the same product is not available, a similar product up to the same value will be substituted.
Gift vouchers, fabric by the metre, made-to-measure and bespoke pieces, home fragrance and sale items cannot be returned
Your refund may take up to seven working days to process from our receipt and will be made to the original payment method. If you chose to pay for your order online using PayPal, your return will be processed 2 working days later.
With the exception of items which are faulty items, all goods are returned at the customer’s expense.
This does not affect your statutory rights.
We are unable to give refunds for the following:
Unwanted items returned after 30 days
Damaged items not notified by telephone to us within 14 days
All bespoke items including made-to-measure curtains and blinds
Any orders of fabric by the metre
Home fragrance items
If an item is faulty please call our Customer Services team (+44 1420 561950) within 48 hours of receipt to arrange for a return & replacement. In the unlikely event that an item develops a manufacturing fault within 6 months of purchasing, we will replace it free of charge.